Terms and Conditions

 

Deposit and Payment

A non-refundable deposit is required to cover the cost of time and resources taken to prepare for each client session, and because missed appointments mean a longer waiting time for other clients as that appointment time is no longer available.

Upon booking your appointment, your time will be provisionally held for 48 hours. A non-refundable deposit of £40 is payable within 48 hours of booking the appointment in order to confirm the booking. Details will be sent following your booking request for an appointment. Once payment is received your appointment will be confirmed via email, telephone or text.

Payment at your session of the remaining balance is then required by cash or cheque. Alternatively, the full session fee can be paid via Bank Transfer in advance if preferable (please contact for details).

Subsequent appointments follow the same process, although you may, if you wish bring the deposit for your next session with you.

If, for any reason, the appointment is cancelled or rescheduled by Kirsty Louise Hypnotherapy then as much notice as possible will be given and your deposit will be transferred across or refunded as applicable.

Cancellation/Rescheduling

If you need to cancel or reschedule your appointment then please let me know as soon as you can, as considerable time is spent preparing for each client session.

Should you need to cancel or reschedule an appointment, please provide a minimum of 24 hours notice.

If adequate notice is not provided or the appointment is missed, a new deposit payment will be payable if further sessions are required.

Arriving Late for Your Appointment

Should you arrive late for your appointment, then every effort will be made to make a full session time available but this cannot be guaranteed as other clients must be considered. The session may have to finish at the original finishing time.

Should your appointment have to be curtailed as a result of arriving late then the full session fee still remains payable, and no refund or partial refund will be given.

If you are running late then please let me know as soon as possible.

By booking your appointment is it deemed that you accept these terms and conditions.

Thank you for your co-operation and consideration in these matters.